Privacy policy

Last updated: November 18, 2025

This Privacy Policy explains how Auremia (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.auremia.shop or purchase from our store.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:

    • Name
    • Email address
    • Billing and shipping address
    • Phone number

  • Order Information:

    • Products purchased
    • Payment method (processed securely by third-party gateways; we do not store full card details)
    • Transaction amount and date

  • Usage Data:

    • IP address
    • Browser type
    • Device information
    • Pages viewed and time spent on the site

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Improve our website, services, and user experience
  • Send marketing emails if you opt in (you can unsubscribe anytime)
  • Detect and prevent fraud or misuse

3. Cookies

We may use cookies and similar tracking technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyse site traffic and performance

You can control cookies through your browser settings, but disabling them may affect site functionality.

4. Third-Party Services

We use third-party providers to help operate our store, such as:

  • Shopify – e-commerce platform and hosting
  • Payment gateways (e.g. Stripe, PayPal, etc.)
  • Analytics tools

These third parties have their own privacy policies governing how they use your information.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your information where applicable by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

To exercise any of these rights, contact us at hello@auremia.shop.

8. Minors

Our site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.

10. Contact

For questions about this Privacy Policy or your personal data, contact:
📧 hello@auremia.shop